Terms & Conditions
SUPPLY & FIT SERVICE
We aim to provide the best possible service throughout the UK. In the unlikely event you are not satisfied with any purchase, we reserve the right to charge a 20% handling fee to process the refund. This applies to the total amount paid including VAT. This does not apply to parking sensors or special order items. This is only applicable within 2 weeks of installation. Items must be in the exact same condition as when installed. Damaged or broken items will not be refunded.
All warranty work is return to base only. This is subject to flexibility and may require a waiting time of 2-5 weeks.
Special Order items require a 50% deposit prior to ordering. This fee is non refundable in the event of a cancellation. In very rare cases we may be able to stop an order from factory. If this is the case then we will refund the deposit. This only applies within 24 hours of placing the order. Special Order items usually take 7-14 working days to come into stock. Unfortunately we cannot guarantee delivery date for special order items.
All Genuine VW & Audi Retrofit installations will not invalidate your vehicle warranty. We recommend you inform your dealership of any work carried out by us prior to any warranty claim. You may also want to inform us via phone or email. Please produce your invoice from us. This will help with any diagnostics which need to be carried out. We are also happy to speak with any service advisor.
In the event of a missed or rescheduled appointment we reserve the right to levy a £75 + VAT charge if not given up to a weeks notice.
Returns are only accepted within 7 days. All returns are subject to a 20% handling fee. We can only accept returns if the product is in its original condition. Special order items cannot be returned. Parts damaged during installation cannot be returned. We accept no liability to damage caused to you or your vehicle during installation. Unfortunately we can only ship to cardholders registered address.
We offer a fit only service all products on our website and more. Please email us if you would like a quote. We charge £75 + VAT per hour on most installs, technical installations are charged at a fixed rate. In the event a customer has supplied incorrect or faulty parts for an install, we reserve the right to charge a £75 + VAT booking fee. This price applies to vehicles brought to us and on a call out basis. Call out fee may also apply. We recommend emailing us with vehicle chassis number and part numbers prior to arranging a booking.
We recommend you inform your dealership of any work carried out by us prior to any warranty claim. You may also want to inform us via phone or email. Please produce your invoice from us. This will help with any diagnostics which need to be carried out. We are also happy to speak with any service advisor if required.
Refund Policy & Terms and Conditions
For technical enquires and customers who would like to supply their own parts we will require email confirmation prior to making a booking. Technical enquiries are by email only, and if required we can arrange a call back.
All work provided by us comes with a 1 year guarantee. All parts we use and offer on our website are either brand new or refurbished and come with a 1 year parts warranty unless otherwise stated. All new parts are also covered by the Volkswagen & Audi 2 year parts warranty, brand new vehicles will have 3 year warranty on all OEM parts supplied. All aftermarket products come with a 12 month warranty unless otherwise stated. All warranty work is return to base only. This is subject to flexibility and may require a waiting time of several weeks.
For any warranty claim, we will require an email with the invoice number or the vehicle registration and the date of installation. We will also require a description of the fault and a contact number. The technical team will then reply to you by email or arrange a call back if required. Warranty will be invalidated should a 3rd party attempt to fix/repair.
Prices quoted are subject to change without prior notice, this is due to our suppliers having price increases from time to time which is beyond our control. We endeavour to keep our prices on the website and those quoted as accurate and up to date as possible. In the event a deposit has been paid and there has been a price increase beyond our control, should you at this point wish not to continue and cancel your order we will be happy to refund the deposit without any fees incurred.
Disclaimer for Security Enabled Components, Component Protection
When customers wish to supply parts, security enabled components will require a VAT receipt as proof of purchase before we can book you in. We will also need to see the V5C and photo ID. We reserve the right to charge labour at £75 + VAT per hour for the full amount of time spent if the part supplied is faulty, stolen, or cannot be fitted for any other reason. We will also require email confirmation prior to making a booking.